| 1). My extreme buildup from SGP included a motor, nothing more. In that respect, yes, I expected 100% problem free performance. Nothing in this world is 100% that is why there are warranties. Warranties are designed to cover things that happen unexpectedly. You were given a warranty when you purchased the motor from us. You have refused to take me up on this warranty. How is that my fault?? 2). This warranty issue is also interesting. For our purposes, the warranty issue basically involves you taking the bottom end to the machine shop and having them fix it for free. Clearly, no skin off your back. If anything at all had to be done, the cost to SGP would be minimal. If we had done the install of the motor and it was a warranty issue the labor would have been covered also. You had it installed at another shop so the labor warranty is not my concern. So how much skin off my back depends how much I am involved in the project. Since our only involvement is the motor that is all the skin I have. The main problem on this for me is that if the machine shop could not get it right the first time, I am disinclinded to give them a second opportunity; it gets too expensive. That is your decision. We have a very good reputation with this machine shop and we have had little to no problems with them for 2 years and probably 100+ motor builds to date. The real issue here is that since the machine shop on your end would essentially cost you nothing, instead of clamoring to get the motor back to your hands to fix it,you go to war saying that it isn't a machine shop error. I have a strong feeling that it is not a machine shop error but I have said in the past that no one can make that determination until the motor is inspected. Even still the warranty has been offered and declined on your part. 3). No one has ever said that my expectations for you were 100% perfection. I expect that from no one. We didn't even end up in the ball park. "In that respect, yes, I expected 100% problem free performance" <---- That sure sounds like it to me :shrug: 4). It is all about behaviors; it is nothing personal. Paying for Williams damage because of how SGP packed it was the wrong thing to do. Swapping Mike's motor (with used parts) out with someone elses motor (with new parts), was the wrong thing to do. It is behaviors. Parts damaged in shipping are covered by the shipping companies insurance same thing as a warranty on a motor. He chose not to claim it on the shipping companies insurance...how is that my fault :shrug:. When we swapped Mike's motor because of a defective *used* crank he purchased from another source and we ended up replacing his entire short block with a newly built one with *NEW* parts instead of his *USED* parts at NO cost to him. How is that a bad Behavior on our part??? Mike came out better at no cost to him and we did the complete swap in 2 days time. We took care of a customer when it wasn't even our fault...so how is that a bad behavior??? 5). I expect that you will have your responses. I also expect that that with a set of well listed grievances and a display of how you handled each of them, your customers will have a view of the entire picture. Also, people forgive people their shortcomings. They have less tolerances for those who never admit to any. See above ;-) Specifics to follow at a later date. Cool :-)
Kyle "Grumpy Bear" Puckett
Sales@sgpracing.com
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